Comments on: How to win in the race for business http://www.chriskaday.co.uk/blog/uncategorized/how-to-win-in-the-race-for-business/ Stimulating thoughts and ideas from a top business coach and mentor Wed, 08 Sep 2010 10:35:57 +0100 http://wordpress.org/?v=2.8.4 hourly 1 By: admin http://www.chriskaday.co.uk/blog/uncategorized/how-to-win-in-the-race-for-business/comment-page-1/#comment-18299 admin Wed, 20 Jan 2010 08:33:21 +0000 http://www.chriskaday.co.uk/blog/?p=50#comment-18299 Ah great customer service. Jolly elusive but actually quite easy to deliver. You just need to have a mind to do it. Ah great customer service. Jolly elusive but actually quite easy to deliver. You just need to have a mind to do it.

]]> By: admin http://www.chriskaday.co.uk/blog/uncategorized/how-to-win-in-the-race-for-business/comment-page-1/#comment-18297 admin Wed, 20 Jan 2010 08:26:36 +0000 http://www.chriskaday.co.uk/blog/?p=50#comment-18297 Absolutely Mark. Responsiveness is key! Tennis players win matches by getting the ball back quickly and on target and it is the same here. Absolutely Mark. Responsiveness is key! Tennis players win matches by getting the ball back quickly and on target and it is the same here.

]]> By: Mark Williams http://www.chriskaday.co.uk/blog/uncategorized/how-to-win-in-the-race-for-business/comment-page-1/#comment-18296 Mark Williams Wed, 20 Jan 2010 08:00:03 +0000 http://www.chriskaday.co.uk/blog/?p=50#comment-18296 How refreshing - but how depressingly typical of many. Responsiveness is the key here. Thanks for highlighting this as it keeps people like me "on message" ;-) How refreshing – but how depressingly typical of many.
Responsiveness is the key here.
Thanks for highlighting this as it keeps people like me “on message” ;-)

]]> By: Liz http://www.chriskaday.co.uk/blog/uncategorized/how-to-win-in-the-race-for-business/comment-page-1/#comment-18294 Liz Mon, 18 Jan 2010 17:07:05 +0000 http://www.chriskaday.co.uk/blog/?p=50#comment-18294 Great story Chris and a very impressive response from the wardrobe company. I also think that in these tight times we would all like to feel like our custom (and our money) is really valued. Leaving contact details on web sites and then never hearing back from them is infuriating! Maybe one good thing that comes out of the current downturn is that the good businesses start to wise up to how we want to be treated and we all get to experience great customer service for once! Great story Chris and a very impressive response from the wardrobe company. I also think that in these tight times we would all like to feel like our custom (and our money) is really valued. Leaving contact details on web sites and then never hearing back from them is infuriating! Maybe one good thing that comes out of the current downturn is that the good businesses start to wise up to how we want to be treated and we all get to experience great customer service for once!

]]> By: Steven Herd http://www.chriskaday.co.uk/blog/uncategorized/how-to-win-in-the-race-for-business/comment-page-1/#comment-18293 Steven Herd Mon, 18 Jan 2010 09:47:51 +0000 http://www.chriskaday.co.uk/blog/?p=50#comment-18293 The website tracking you mention Chris is an amazing tool - quite often you receive a phone call from an applicant and they are enquiring about a particular property and you can see their activity on the system even without them using the livechat, you can see if they came from google for instance which keywords they used......... Back to the point - we have also noticed that an immediate response to a good email lead has an amazing effect - the good feeling it creates from the aspplicant is immeasurable and numerous times i have met with applicants a few days after on a viewing and they will say most agents didnt even respond - so many agents treat email enquiries as an inconvenience - keep it up i Say :-) The website tracking you mention Chris is an amazing tool – quite often you receive a phone call from an applicant and they are enquiring about a particular property and you can see their activity on the system even without them using the livechat, you can see if they came from google for instance which keywords they used………

Back to the point – we have also noticed that an immediate response to a good email lead has an amazing effect – the good feeling it creates from the aspplicant is immeasurable and numerous times i have met with applicants a few days after on a viewing and they will say most agents didnt even respond – so many agents treat email enquiries as an inconvenience – keep it up i Say :-)

]]> By: admin http://www.chriskaday.co.uk/blog/uncategorized/how-to-win-in-the-race-for-business/comment-page-1/#comment-18292 admin Sun, 17 Jan 2010 08:23:36 +0000 http://www.chriskaday.co.uk/blog/?p=50#comment-18292 Gosh did not realise that Chris. Having said that an estate agent client of mine uses instant messaging to chat to viewers of their site and they can see what properties they have been looking at. Wouldn’t we have loved those facilities at Hi Tech Marketing eh? Gosh did not realise that Chris. Having said that an estate agent client of mine uses instant messaging to chat to viewers of their site and they can see what properties they have been looking at. Wouldn’t we have loved those facilities at Hi Tech Marketing eh?

]]> By: Chris Farnath http://www.chriskaday.co.uk/blog/uncategorized/how-to-win-in-the-race-for-business/comment-page-1/#comment-18291 Chris Farnath Sat, 16 Jan 2010 22:33:58 +0000 http://www.chriskaday.co.uk/blog/?p=50#comment-18291 You are dead right Chris, and with cloud computing systems such as Salesforce.com, the covert connection to your prospects is even more interwoven. Unlike protected email where you can control the read receipts, once you open a proposal from a supplier using SFDC the salesman knows you have just read it, and the smart ones are on the phone shortly afterwards, mostly greeted by "OMG, I was just looking at your proposal, how timely" You are dead right Chris, and with cloud computing systems such as Salesforce.com, the covert connection to your prospects is even more interwoven. Unlike protected email where you can control the read receipts, once you open a proposal from a supplier using SFDC the salesman knows you have just read it, and the smart ones are on the phone shortly afterwards, mostly greeted by “OMG, I was just looking at your proposal, how timely”

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