http://www.chriskaday.co.uk/blog/uncategorized/customer-satisfaction-gordon-ramsey-style/ Stimulating thoughts and ideas from a top business coach and mentor Sat, 21 May 2011 12:45:08 +0000 http://wordpress.org/?v=2.8.4 hourly 1 http://www.chriskaday.co.uk/blog/uncategorized/customer-satisfaction-gordon-ramsey-style/comment-page-1/#comment-567 Sally@cc Tue, 06 Nov 2007 18:53:00 +0000 http://www.chriskaday.co.uk/blog/?p=30#comment-567 I think it is about scaling down for your profit margin, not saying we can't afford it. Can Joe's cafe afford to record what Bob the lorry driver ate for lunch? No but if they offer Bob a nice smile, good food, at good prices and clean cutlery he will go back there. Customer service is often given over to profit margin these days but without one can you hope to sustain the other? How much does it cost to ask if Bob likes his bacon crispy or not? I think it is about scaling down for your profit margin, not saying we can’t afford it. Can Joe’s cafe afford to record what Bob the lorry driver ate for lunch? No but if they offer Bob a nice smile, good food, at good prices and clean cutlery he will go back there. Customer service is often given over to profit margin these days but without one can you hope to sustain the other? How much does it cost to ask if Bob likes his bacon crispy or not?

]]> http://www.chriskaday.co.uk/blog/uncategorized/customer-satisfaction-gordon-ramsey-style/comment-page-1/#comment-507 admin Fri, 02 Nov 2007 18:30:40 +0000 http://www.chriskaday.co.uk/blog/?p=30#comment-507 Good point Jason. I have since found out that the same front of house manager has been there for many years and this is typical of his attention to detail. The same question applies though as clearly people of that caliber cost a bomb to employ. However one can put quality onto your customer engagements merely by having it documented into the processes people follow. Good point Jason. I have since found out that the same front of house manager has been there for many years and this is typical of his attention to detail. The same question applies though as clearly people of that caliber cost a bomb to employ. However one can put quality onto your customer engagements merely by having it documented into the processes people follow.

]]> http://www.chriskaday.co.uk/blog/uncategorized/customer-satisfaction-gordon-ramsey-style/comment-page-1/#comment-505 Jason Lipton Fri, 02 Nov 2007 16:57:22 +0000 http://www.chriskaday.co.uk/blog/?p=30#comment-505 Fantastic service! However, maybe such a high level of (personalised) service is only possible in ventures with high profit margins? In a high volume, low margin business what degree of service can you offer before it becomes unfeasible? A question for further debate!!... Fantastic service! However, maybe such a high level of (personalised) service is only possible in ventures with high profit margins? In a high volume, low margin business what degree of service can you offer before it becomes unfeasible? A question for further debate!!…

]]> http://www.chriskaday.co.uk/blog/uncategorized/customer-satisfaction-gordon-ramsey-style/comment-page-1/#comment-379 Chris Valkenaers Sat, 13 Oct 2007 11:02:55 +0000 http://www.chriskaday.co.uk/blog/?p=30#comment-379 Good customer service is so important. Some people don't seem to understand that and treat customers as a big nuisance. Earlier this week I went into a well-known (not cheap) shop where I wanted to buy a pair of jeans. It all started off very well when they left me in the ‘capable’ hands of their ‘jeans expert’… From then on it all went wrong. I was given jeans which were absolutely wrong for me, with a low waist (had told her I absolutely did not want that!),… With the cut of one pair there was definitely something wrong. You didn’t have to be an ‘expert’ to see that and when I pointed it out she answered me ‘Jeans have to stretch’!!!!! No need to say I left immediately! In stead of winning me as customer they lost one. And even more then one as I will be sharing my experience with my friends and other people… Good customer service is so important. Some people don’t seem to understand that and treat customers as a big nuisance. Earlier this week I went into a well-known (not cheap) shop where I wanted to buy a pair of jeans. It all started off very well when they left me in the ‘capable’ hands of their ‘jeans expert’… From then on it all went wrong. I was given jeans which were absolutely wrong for me, with a low waist (had told her I absolutely did not want that!),… With the cut of one pair there was definitely something wrong. You didn’t have to be an ‘expert’ to see that and when I pointed it out she answered me ‘Jeans have to stretch’!!!!! No need to say I left immediately! In stead of winning me as customer they lost one. And even more then one as I will be sharing my experience with my friends and other people…

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