http://www.chriskaday.co.uk/blog/business-mentoring/respond-to-succeed/ Stimulating thoughts and ideas from a top business coach and mentor Tue, 06 Jan 2009 09:48:12 +0000 http://wordpress.org/?v=2.1.2 http://www.chriskaday.co.uk/blog/business-mentoring/respond-to-succeed/#comment-2839 Christopher Skinner Mon, 28 Apr 2008 10:49:36 +0000 http://www.chriskaday.co.uk/blog/business-mentoring/respond-to-succeed/#comment-2839 This comment is so relevant to today's business as most if not all companies work with email, and as so many CRM departments take a lot of incoming email and calls, it can be very difficult to process all of them on the same day. So it must be managed so your email customer is not let down as you have taken to many incoming calls that day so allowing your emails to build up. What does work however is that as one person takes calls another can respond to emails, swap their roles often then so taking away complacency of the role they are in and allowing them to make mistakes by being bored of their repetutive job as "change is as good as a rest", as they say. This comment is so relevant to today’s business as most if not all companies work with email, and as so many CRM departments take a lot of incoming email and calls, it can be very difficult to process all of them on the same day. So it must be managed so your email customer is not let down as you have taken to many incoming calls that day so allowing your emails to build up. What does work however is that as one person takes calls another can respond to emails, swap their roles often then so taking away complacency of the role they are in and allowing them to make mistakes by being bored of their repetutive job as “change is as good as a rest”, as they say.

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